Privacy Policy

Sapient Dynamics LLC ("Sapient Dynamics," "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we gather, utilize, share, and protect your personal information when you interact with our website at sapientdynamics.com and all associated products and services, including the Struxen platform and any other offerings we provide.

By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

Information You Provide Directly

When you register an account, subscribe to our services, or reach out to us, we may collect personal details such as your full name, email address, company name, job title, and project-related data you choose to upload. If you make a purchase, billing information is handled through our third-party payment processor; we do not store complete payment credentials on our own servers.

Information Collected Automatically

We automatically gather certain technical data when you visit our website or use our platforms. This includes usage patterns and interaction metrics, device type, browser version, operating system, IP address, referring URLs, and analytics data that helps us understand how our services are used.

We use the information we collect for the following purposes:

• Delivering, maintaining, and improving our products and services
• Powering AI-driven features and generating project insights
• Personalizing your experience and tailoring content to your needs
• Communicating with you about updates, support requests, and promotions
• Performing analytics to understand usage trends and optimize performance
• Detecting and preventing fraud, abuse, or unauthorized access
• Meeting legal and regulatory obligations

Our platforms leverage artificial intelligence and machine learning to deliver advanced analytics, document analysis, and domain-specific insights. It is important to understand the following:

• Your project data is never used to train our AI models. The content you upload remains yours and is used solely to provide results within your account.
• All AI processing takes place on secure, enterprise-grade cloud infrastructure with strict access controls.
• Data is isolated on a per-account basis, ensuring that one customer's information is never accessible to another.

We do not sell, rent, or trade your personal information to third parties. We may share limited data with trusted service providers who assist in operating our business, including:

• Cloud hosting providers that store and serve our applications, including Amazon Web Services (AWS)
• Authentication services such as Amazon Cognito for secure identity management
• Analytics vendors that help us understand usage patterns and improve our services
• Payment processing handled by Paddle.com Market Limited as our merchant of record

All third-party providers are contractually obligated to handle your data securely and only for the purposes we specify.

Protecting your information is a priority. We employ industry-standard security measures, including:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• AES-256 encryption for data stored at rest
• Regular security audits and vulnerability assessments
• Multi-factor authentication (MFA) options for account access

While no method of electronic transmission or storage is completely secure, we continuously work to strengthen our defenses and promptly address any identified vulnerabilities.

We retain your personal information for as long as necessary to deliver our services and fulfill our legal obligations. When you delete your account, we will anonymize or permanently remove your personal data within 90 days, unless we are required by law to retain certain records for a longer period.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to update or correct inaccurate information
• Deletion — request that we erase your personal data, subject to legal retention requirements
• Portability — receive your data in a structured, machine-readable format
• Restriction — ask us to limit how we process your information under certain conditions
• Marketing opt-out — unsubscribe from promotional communications at any time

To exercise any of these rights, please contact us at support@sapientdynamics.com. We will respond to all valid requests within 30 days.

Our website and services use cookies and similar technologies for the following purposes:

• Essential cookies — required for core functionality such as authentication and session management
• Functional cookies — remember your preferences and settings to enhance your experience
• Analytics cookies — help us understand how visitors interact with our site so we can improve it

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Our servers and service providers are primarily located in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our providers operate.

Where required by applicable law, we rely on Standard Contractual Clauses and other approved transfer mechanisms to ensure that your data receives an adequate level of protection during international transfers.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect and how it is used, the right to request deletion of your data, and the right to opt out of the sale of personal information.

As stated above, Sapient Dynamics does not sell personal information. To exercise your CCPA rights, please contact us at support@sapientdynamics.com. We will not discriminate against you for exercising any of your privacy rights.

If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) provides you with specific data protection rights. We process your personal data on the following legal bases: performance of a contract, legitimate interest, consent, and compliance with legal obligations.

In addition to the rights listed in Section 8 above, you have the right to lodge a complaint with your local supervisory authority if you believe we have not handled your data in compliance with the GDPR.

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently gathered data from a minor, we will take prompt steps to delete that information. If you believe a child has provided us with personal data, please contact us so we can address the matter.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out to us: